When Will My Transfer be Complete?

When you transfer cash or investments to your RBC Direct Investing account, the transfer is generally completed within the timelines below.

• Cash-only transfers from an RBC Royal Bank account to an RBC Direct Investing account are generally processed in real-time.
• Transfers of assets from within RBC Financial Group (e.g. from RBC Dominion Securities to RBC Direct Investing) are generally processed within 2-5 business days of receiving your instructions. Some requests that include GICs or other in-kind transfers may take up to 8 business days.
• Transfers of assets from outside RBC Financial Group, which can be completed electronically, are completed within 10 business days of receiving of your transfer request.
• Transfers from mutual fund companies, credit unions and institutions without electronic processing may take up to 2-6 weeks, once we receive your request.

Note that an account transfer request may be rejected or delayed by the delivering institution for a number of reasons, including:

• Insufficient funds are available to cover fees at the delivering institution
• The delivering account is not in good standing (for example, in a margin call or short position)
• An incomplete transfer form
• The name and/or SIN of the delivering account does not match that of the receiving account
• The delivering and receiving account types do not match, for example you attempt to transfer from a locked-in account to non-locked-in account; a non-registered account to registered account or a corporate account to a personal account.

To view your transfer history, log in to your account online and select "Activity" from the My Portfolio menu.

To review your holdings, sign in to your online account and visit the "My Portfolio Holdings" page found under the My Portfolio menu. Your holdings are updated as transfers are completed.

Find out more about transferring in How to Fund Your Account.